help

updated on 16 October 2026

answers to the most common questions. otherwise, write to us: we reply fast.

i paid for premium but it’s no longer active

settings → restore purchases, with the same Apple or Google account used to buy. premium comes back in a few seconds.

i’m changing phones

your players and games follow your phone’s backup (iCloud on iPhone, Google on Android) when you set up the new one from that backup. premium comes back with “restore purchases”.

i’m switching from iPhone to Android, or the other way

a purchase stays with the store it was made on: it doesn’t move from Apple to Google. your games do follow: settings → export my games, then import the file on the other phone.

on iPhone: with Apple Family Sharing, yearly and lifetime work for your whole family. monthly isn’t shared.
on Android: Google Play doesn’t let families share in-app purchases: each phone needs its own premium.

where is my data?

on your phone, and in its backup. no account, no server: nobody else can see it, not even us.

delete a game

on the home screen or in history, swipe the game to the left. “undo” brings it back for a few seconds.

my game is missing, or my table plays differently

tell us: we add games and variants regularly, starting with the most requested.

write to support

support@bubblenest.fr: a question, a problem, a game or a variant to suggest. we reply fast.